Return, Refund & Exchange

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you. Please kindly be advised that all of our products have a full 30-day warranty. If the product does not meet your needs within this period, feel free to contact us at prokacheng@vip.sina.com‍ in order to let us know what we can do to help you. 

 

Return an Item

Return Process

  1. E-mail us to get the return label
  2. Print Label
  3. Prepare package attached with return label
  4. Ship it

 

Returns Policies

You may return most new, unopened items within 30 days of delivery for a full refund. Please e-mail us first to get the return label if your orders were placed from Zesproka official website.

 

Return Shipping

Orders placed from Zesproka official website, we provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.

 

About Refunds

After the carrier has received your item, it can take up to 1 week for us to receive and process your return. If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund. You can check the status of your refund in Your Orders.

 

Exchange an Item

If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.

 

The item being exchanged must meet the following criteria:

Shipped to an address in the U.S.

Not received by you as a gift

Shipped and sold by Zesproka.com

Not identical to the item being returned

Originally purchased with Paypal

Wasn't purchased with a promotion (except for free shipping promotions)

 

Exchanges for an Item in Your Cart

The exchanged item must be:

Added in a quantity of one to the Cart

Shipped and sold by Zesproka.com

Not identical to the item being returned

Not marked as a gift in your Cart