Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you. Please kindly be advised that all of our products have a full 30-day warranty. If the product does not meet your needs within this period, feel free to contact us at prokacheng@vip.sina.com in order to let us know what we can do to help you.
Return an Item
Return Process
- E-mail us to get the return label
- Print Label
- Prepare package attached with return label
- Ship it
Returns Policies
You may return most new, unopened items within 30 days of delivery for a full refund. Please e-mail us first to get the return label if your orders were placed from Zesproka official website.
Return Shipping
Orders placed from Zesproka official website, we provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.
About Refunds
After the carrier has received your item, it can take up to 1 week for us to receive and process your return. If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund. You can check the status of your refund in Your Orders.
Exchange an Item
If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
The item being exchanged must meet the following criteria:
Shipped to an address in the U.S.
Not received by you as a gift
Shipped and sold by Zesproka.com
Not identical to the item being returned
Originally purchased with Paypal
Wasn't purchased with a promotion (except for free shipping promotions)
Exchanges for an Item in Your Cart
The exchanged item must be:
Added in a quantity of one to the Cart
Shipped and sold by Zesproka.com
Not identical to the item being returned
Not marked as a gift in your Cart